Accrete Solutions enable Sales and Service organizations to achieve significant business results through aligned Strategies, Processes and Technologies

VISION. VALUE. DELIVERED.

who are we

VISION

We work with clients of all sizes and industries to develop business visions and strategies for their Sales and Service & Support organizations that achieve long term, measurable success through truly transformed customer relationships.


VALUE

The focus on delivering value is core to our company’s culture. We work with our clients to target and achieved real value. The experience- levels of our consulting team is what sets us apart with an average of more than 15 years relevant work experience with a broad range of skills across industry, business process, and technology.


DELIVERED

Accrete Solutions has established a strong track record as a valued partner delivering impactful results to over 50 leading companies around the globe.

Our successful projects range from enabling transformations of our clients’ Service & Support and Sales organizations to significantly improving their customer-facing processes to deploying leading technologies for their businesses.

Capabilities

Accrete Solutions assists our clients on a global basis throughout the customer engagement life cycle; helping them identify and achieve competitive advantages through superior strategies, improved business processes, more effective use of technology and better execution across organizational boundaries.


Our services are personalized to fit the unique circumstances of our clients, and include:

  • Executive level visioning and strategy for Service & Support and Sales organizations.
  • Service, Sales and Marketing roadmaps, Assessments, Process improvements and Organizational change.
  • Selection and Deployment of enabling technologies including Enterprise Solutions, Cloud, eCommerce and Mobility solutions.

EXAMPLES OF OUR IMPACT AT OUR CUSTOMERS

Lead 25+ Service Transformation Initiatives at global clients across a variety of industries.

Lead 20+ Enterprise Application Deployments for CRM, ERP and Service Platforms.

Improved installed base accuracy and regulatory compliance and increased revenue and margins for large medical device OEM

Deployed a Field Service mobility front-end solution to 1000’s of Field Service Engineers for global semiconductor equipment OEM resulting in significant adoption & efficiency gains

Reduced service process cycle time by 20% for large global equipment dealer through process and technology changes.

Meet our team


Our diverse leadership team leverage our more than 150 years of combined customer-centric, CRM and workforce management experience to assist our clients.

Our founders have known each other and worked together in different capacities for more than 20 years, laying the foundation for our stable, people-friendly culture.

Marius DeWet

Co-Founder

Marius DeWet is Director with responsibilities that include Project Delivery of Service solutions.

Marius has significant experience in Business process consulting and delivering solutions to Service Organizations. He has driven many successful global implementations in a Senior Architect role with responsibilities including project management and team leadership, strategy and business process design, solution design and configuration, solution deployment and support. His process and functional experience include contact center, customer service and support, field service, depot repairs, service parts management, contract management, installed base management, service sales and marketing, revenue and financial management.

Present and past clients include KLA-Tencor, Applied Materials, Lennox International, Barloworld Equipment, H&E Equipment, Intuitive Surgical, Fresenius Medical Care, Synopsys, and Apple Computer.

He has extensive industry experience in high tech and equipment manufacturers with clients in the heavy equipment, semi-conductor, medical equipment, consumer electronics, telecommunications, business equipment and software space.

Ashish Saxena

Co-Founder

Ashish Saxena is a co-founder of Accrete Solutions and is responsible for delivery of Sales, Service, Logistics, Finance and E-commerce solutions. In addition, he is also responsible for the offshore development centers in India. He has worked in senior positions in Big 5 consulting companies and has business experience in Service, Sales and Logistics.

Ashish is a highly experienced professional with 20+ years of business and technology consulting experience. His consulting experience includes multiple full lifecycle SAP projects with responsibilities including project management and team leadership, strategy/roadmap and business process design, scoping and blueprinting, solution design, deployment and support.

Ashish has a long track record of delivering key projects to his clients like Carrier, Crestron, MSA, BEHR, Intel, Adobe, Toyota, Microsoft, KLA-Tencor, Applied Materials & Honeywell.

Albert Kleynhans

Co-Founder

Albert Kleynhans is a co-founder of Accrete Solutions with responsibilities that include leading the company’s Business Transformation and Process Improvement advisory services.

Albert is an experienced professional services practitioner with 20+ years of business and technology consulting experience across a broad range of business functions. Albert has a long track record of delivering high-impact projects to his clients which includes market leaders like Apple, TiVo, Konica-Minolta, Canon, KLA-Tencor, Applied Materials, Lennox & Honeywell

Albert’s education includes a Masters of Business Administration from the University of South Africa with a major in Process Transformation.

Sanjay Minocha

Co-Founder

Sanjay Minocha is a Director & Co-Founder with responsibilities that include Client Staffing, Client Delivery and Accrete’s Financial Operations

Sanjay is a serial entrepreneur with over 30 years experience in starting, running and managing various businesses in the IT arena both in the USA and in India. He successfully started several IT companies in India and in the USA prior to co-founding Accrete Solutions.

Sanjay is a graduate of BITS, Pilani, India with a Masters in Science andBachelors in Engineering. Sanjay is a Private Pilot and flies Single Engine Cessna from the Reid HillView Airport.

Manoj Kumaran

Director Key Account Delivery

Manoj Kumaran is Director with responsibilities that include Key Account Project Delivery of Service, Sales and eCommerce solutions.

Prior to Accrete Solutions, Manoj was employed at PwC as a Director, Advisory Services.

Manoj has significant experience in Business process consulting, Roadmap & Technology delivery for Sales, Service and Marketing business functions of organizations. He has driven successful implementations in a Senior Architect role for Services and eCommerce solutions with organizations having a global footprint.

Present and past clients include Honeywell, Kaufmann Group, Barloworld, Delta Electronics, Apple, Philips Healthcare, KLA-Tencor, TiVo, Fujitsu, GE Appliances, Caterpillar, Maui Jim, Cigna Insurance, and Fuji Xerox.

Manoj has a Bachelor of Technology from the University of Calicut, India with a major in Electrical & Electronics Engineering.

Jung Yeo

Director

Jung Yeo is a Director with Accrete Solutions, where he helps clients deliver business value through implementation of Customer Relationship Management solutions. His 20 years of experience solutions architecture, delivery, and support of complex systems.

Jung has served clients in a broad range of sectors including technology, life sciences, public sector, and defense. He has extensive experience in the implementation of SAP Sales, Marketing, and Service solutions including over a dozen full life-cycle projects in SAP ECC and CRM.

Present and past clients include MSA, Canon, Boston Scientific, Curbell Plastics, Carrier, Sanofi Pasteur, State of North Carolina, Defense Logistics Agency, and U.S. Customs and Border Protection.

Jung is a PMP certified project manager and earned a BA in Chemistry at the University of California at Berkeley.

Axel Fiedler

Director Cloud & Digital Transformation

Axel Fiedler is a Director Cloud & Digital Transformation with international experience and a successful track record of improving business outcomes through IT strategies and transformations. Axel is a trusted advisor, effective communicator and organized thinker with expertise in concise reporting, escalation and stakeholder management.

Axel has significant experience managing, leading, designing and architecting CRM, ERP, Business Intelligence & Analytics, Mobile and integration solutions on premise and in the cloud. Axel's main focus of business solution areas include Customer Service Excellence, Sales Automation, Order to Cash and Supply Chain Management.

Axel's past and present clients include Toyota Material Handling, KLA-Tencor, General Mills, General Motors, Honeywell, PricewaterhouseCoopers, Cadence, PG&E, Genomic Health, Ultra Clean Technology, etc.

Axel is a certified PMP since 2008. His key skills include stakeholder management, blueprint and solution design, technical architecture, project management with agile and waterfall methodology experience, working with business users from multiple divisions and countries, technical project teams and managing offshore functional and development teams.

Scott Jasper

Business Development Director

Scott's background includes 20 years of business development experience in which many years were spent as Business Development Director and Director of Insides Sales for national VAR's. In this role he gained valuable experience building, managing and directing high-performance virtual inside sales teams where we focused on coordinating and optimizing all demand generation and nurturing activities.

Main responsibilities also include being a main point of contact with our Partners to build partner relationships and programs, develop sales opportunities through our partners and to help manage the partnerships on an ongoing basis. Scott recently joined the Accrete Solutions team with the focus to build out our Business Development and Customer Relationship activities.

Gareth M. de Bruyn

Director of Emerging Technologies

Gareth de Bruyn is the Director of Emerging Technologies at Accrete Solutions. His responsibilities include designing, implementing and delivering both architecture and operational models of the next generation application architectures to customers.

Over the past 8 years, Gareth's passion has been building and integrating a simplified mobile experience with intricate back end enterprise systems and processes. His focus covered the backend technology and architecture as well as the frontend usability. He brings to the innovation space over 20 years worth of SAP experience.

He is a Certified SAP R/3 Application Consultant, and has written numerous books on the technical aspects of SAP. He teaches courses for SAP America on the topics of Web Services, UI5, and HANA.

Gareth began his career as a Software Developer, but has held many different positions, including Business Analyst, Architect, and IT Director. His clients and employers are leaders in the Oil and Gas, Healthcare, Pharmaceutical, Heavy Equipment, Technology and Banking industries.

Gareth received a Bachelors of Science in Chemical Engineering from the University of California, Davis and holds a Software Security Foundations Certificate from Stanford University.

Cristián González

Director/Manager

Cristián González is the Director/Manager for Accrete Solutions in Latin America, and based in Santiago, Chile. His responsibilities are to help Accrete to establish new customers relationships in the region and also being a main point of contact with our current customers to help them on the design, manage and develop of their projects. Cristian is an entrepreneur & founder of IT based firms in Santiago.

His expertise in IT spans for over 15 years, working on diverse fields from Mining automation, internet Technologies, Web platforms to Automotive Market. He has been delivering solutions using multiple technologies that include SAP, Mobility, Web and many more.

A SAP Certified consultant and during his career he also have worked in the broad family of SAP modules, during later years he also has been specialized on automotive markets solutions. Cristián is a Civil Engineering in Computing from the Universidad Tecnológica Metropolitana of Santiago.

Chris Westlake

Advisory Board - Service Strategy

Chris Westlake serves as Advisory Board - Service Strategy for Accrete Solutions providing strategic, commercial and operational expertise to help companies improve customer satisfaction and accelerate Services revenue and margin growth.  Chris recently served as Vice President Global Services for a Vector Capital portfolio company.  Prior to Vector, Westlake was Director of NA Service & Support for Hach Company (Danaher) and Chief Operating Officer for Industrial Control Repair, one of the largest privately held third-party automation and robotics Services companies in North America.

Chris began his career at Rockwell Automation where over seventeen years he served in various roles including Plant Manager, Manager of Strategic Services Outsourcing and Manager of Global Repair. Chris holds a Masters of Business Administration from Marquette University and a Bachelor of Science in Industrial Engineering from the University of Wisconsin.

Shahien Pillay

Business Development Manager & Google Solution Lead

Shahien Pillay is a Business Development Manager and the Google For Education Lead with Accrete Solutions South Africa. His role is the Implementation and Project Management of ICT in Education and the execution of Educational programs in terms of ICT in Education using the Google for Education Platform as the Google Education Partner for Rural Development.

His role includes Business Development and Implementation of all Educational products for Accrete Solutions. Shahien is responsible for the marketing of all Google for Education Apps in Educational and building of comprehensive solutions for schools and universities.

He brings 25 years of progressive accomplishments in Education in Southern Africa , working with executives on both strategic and operational levels to achieve results.

Shahien holds a Degree in BTech Project Management, and is very passionate about Education and upskilling our youth in Africa.

Our Customers


Our strongest advocates at Accrete Solutions are our customers. We have had tremendous growth since our inception in 2008. This is totally attributable to our tremendous customers and the referrals they do for us.

Click to view our map.

Industry Overview


We do not differentiate between industry-knowledgeable consultants and technology skilled-consultants. At Accrete Solutions, we have industry-knowledgeable consultants who happen to "get" technology.

Our team at Accrete Solutions provides services to clients in a broad spectrum of industries, but is particularly well positioned to serve clients in High Tech/Electronics/Software, Life Sciences, and Manufacturing. We recognize the importance of understanding the unique challenges and opportunities of each industry, and the impact this understanding has on the design and automation of high impact business solutions.

We “Get” the Mid-Market. We have a proven track record in delivering high impact solutions to our mid-market customers. We understand what it takes to provide value-added services to our clients where resources and time are at a premium.

Our Industries


High Tech

High Technology/Electronics/Software

Our leadership team brings more than a decade of experience each in the High Tech/Electronics/Software industry, with successful results at companies ranging from less than 300 employees to more than 15000 employees. We understand the importance of channel partners within this eco system, and the impact of rising customer expectations and ever increasing complexity in our client’s solutions. We have the experience to help your organization increase top line growth, reduce cost, and increase profitability.

Mining

Mining Automation

We offer a range of process improvement and technology solutions to mining companies, from plant maintenance and field service, to mining safety and tablet-based Mining Safety Solutions driving significant value in the improvement and tracking associated with safety inspections.

Industrial & Equipment

Industrial/Heavy Equipment

We bring our experience from working with a number of the leading Heavy Equipment companies in the world, from earth moving to materials handling, providing CRM process and application solutions to both manufacturers and their dealership networks. We understand the important relationships and cooperation required between manufacturers and their dealerships to provide the best solutions when selling and servicing to end customers.

Life Sciences

Life Sciences & Medical Devices

We bring the experience of many years of strategy, process and CRM application deployment experience at leading Life Sciences and Medical Device companies, with process knowledge ranging from R&D to product validation, to the service of expensive, mission critical equipment. We understand the necessity of a unified data model across a complex partner-centric ecosystem.


Manufacturing

Manufacturing

At Accrete Solutions we understand the challenges our manufacturing-based clients face, and the unique blend of CRM processes and solutions required to enable market share growth while maintaining revenue and profit targets. The integration between supply chains, customer demand, and the underlying analytics is key to clients who succeed in this competitive industry.


Software

Software

Our leadership team brings more than a decade of experience each in the High Tech/Electronics/Software industry, with successful results at companies ranging from less than 300 employees to more than 15000 employees. We understand the importance of channel partners within this eco system, and the impact of rising customer expectations and ever increasing complexity in our client’s solutions. We have the experience to help your organization increase top line growth, reduce cost, and increase profitability.

NEWS AND EVENTS


Our team at Accrete will again participate in several client-focused and social well-fare events during 2016. 

SAP CRM 2016 Conference in Las Vegas

Accrete Solutions will again be a sponsor at the primary SAP CRM-focused conference of the year (CRM 2016) (use link http://sapinsiderevents. wispubs.com/2016/Las-Vegas/SCM-PLM-MFG-Procurement-CRM/CRM2016 in Las Vegas from March 21-23, 2016, and have an exhibit showcasing several CRM, Cloud and Mobility solutions at our booth.

We will have a team of highly experienced SAP CRM, C4C and Mobility practitioners ready to demonstrate solutions and answer questions.

Field Service USA 2016 Conference in Palm Springs

Accrete Solutions will again be a sponsor and exhibitor at an event for Field Service and Support organizations during April 25 - 28, 2016 at the JW Marriott Desert Springs Resort & Spa in Palm Springs, CA - See more at:
(http://fieldserviceusa.wbresearch.com). 

Our team will cover customer case studies on how we’ve helped service organizations have a more substantial impact on corporate goals and shareholder value. We will also showcase several Service Cloud and Mobility solutions, and demonstrate how we can build process-centric mobile apps for Service organizations in hours, not weeks or months.

Accrete Solutions improves the quality of economic well-being

Rural development is the process of improving the quality of life and economic well-being of people living in relatively isolated and sparsely populated areas. Rural development has traditionally centered on the exploitation of land-intensive natural resources such as agriculture and forestry.

Accrete Solutions has taken the responsibilty of taking technology to the most remotest parts of South Africa and building the foundation of a successful future in these sub economic times.